Terms of Service

 

OVERVIEW

Welcome to Travellow.

This website is operated under the store name Travellow. Throughout the site, the terms “we,” “us,” and “our” refer to the operator of Travellow.

Travellow provides this website, including its products, information, tools, and services, subject to your acceptance of these Terms of Service and the policies referenced herein.

By accessing our website or purchasing products from our store, you agree to be bound by these Terms of Service.

Please read these terms carefully before using our website. If you do not agree with these terms, please do not use our services.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to offer our products and services.

 

 

SECTION 1 — ONLINE STORE TERMS

By using this website, you confirm that you are at least the age of majority in your jurisdiction or that you have obtained the necessary consent from a parent or legal guardian.

You agree to use our website and products only for lawful purposes.

You must not use our services in any way that violates applicable laws, infringes intellectual property rights, or interferes with the security or operation of our website.

 

 

SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse or cancel orders where permitted by applicable law, including cases involving suspected fraud, inaccurate information, or product unavailability.

You agree not to reproduce, distribute, copy, or commercially exploit any portion of our website without prior written permission.

Payment information is processed through supported payment service providers using applicable security measures.

 

 

SECTION 3 — PRODUCT INFORMATION

We make reasonable efforts to provide accurate product descriptions, images, specifications, and pricing.

However, product colors and appearances may vary slightly depending on screen settings, lighting, and manufacturing variations.

Product availability, specifications, and prices may change without prior notice.

If we discover a significant error affecting an order, we will contact the customer and provide appropriate options in accordance with applicable law.

 

 

SECTION 4 — PRICING AND PAYMENTS

All product prices are displayed in the currency indicated on our website.

Shipping fees and any applicable taxes or additional charges will be displayed during checkout where required.

We do not currently offer free shipping.

Customers are responsible for providing accurate billing and payment information.

Orders are subject to successful payment authorization and acceptance.

 

 

SECTION 5 — ORDER PROCESSING AND SHIPPING

Orders are typically processed and shipped within 3–5 business days, excluding weekends and public holidays.

Estimated shipping times after processing are:

United States: Approximately 3–8 business days.

International Orders: Approximately 3–12 business days, depending on the destination.

Delivery estimates are not guaranteed and may be affected by carrier operations, customs procedures, holidays, weather conditions, or other circumstances beyond our reasonable control.

Shipping fees are calculated and displayed at checkout.

For additional information, please refer to our Shipping & Delivery policy, available through our website.

 

 

SECTION 6 — ORDER CANCELLATIONS

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests may be accommodated before an order has been processed or shipped.

Once an order has entered processing or has been dispatched, cancellation may no longer be possible.

Nothing in this section limits cancellation rights that customers may have under applicable law.

For shipped orders, please refer to our Return and Refund Policy.

 

 

SECTION 7 — RETURNS AND REFUNDS

Customers who wish to request a return or exchange should contact us within 14 days of receiving their order.

Please provide your order number, proof of purchase, and relevant photographs where necessary to help us review your request.

Return eligibility, refund processing, and exchange conditions are governed by our Return and Refund Policy, subject to applicable consumer protection laws.

Submitting a request does not automatically guarantee approval.

Please review our Return and Refund Policy, available in the footer of our website, for complete details.

 

 

SECTION 8 — ORDER ACCURACY AND CUSTOMER INFORMATION

Customers are responsible for providing accurate shipping addresses, contact details, and other information required to complete an order.

If you discover an error in your order information, please contact us as soon as possible.

We will make reasonable efforts to assist with corrections before shipment, but changes may not be possible after processing or dispatch.

We reserve the right to verify orders when necessary to prevent fraud or unauthorized transactions.

 

 

SECTION 9 — INTERNATIONAL ORDERS AND CUSTOMS

International shipments may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.

Unless otherwise stated at checkout, customers are responsible for applicable import duties, taxes, and customs fees.

Customs procedures may result in additional delivery delays.

Customers are responsible for ensuring that purchased products can legally be imported into their destination country.

 

 

SECTION 10 — THIRD-PARTY SERVICES

Our website may use third-party services, including payment processors, shipping carriers, analytics providers, and other service providers.

These third parties may operate under their own terms and privacy policies.

We are not responsible for independent third-party websites or services outside our control, except where responsibility is imposed by applicable law.

 

 

SECTION 11 — INTELLECTUAL PROPERTY

The content of this website, including original text, graphics, branding, and other materials owned by Travellow or used under authorization, is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially use protected website content without permission from the relevant rights holder.

Product names, trademarks, and logos belonging to third parties remain the property of their respective owners.

 

 

SECTION 12 — USER REVIEWS AND FEEDBACK

Customers may submit reviews, comments, or feedback regarding our products and services.

By submitting content, you confirm that you have the right to share it and that it does not violate applicable laws or the rights of others.

You grant us a non-exclusive, royalty-free license to display and use submitted feedback in connection with our business, subject to applicable law.

We reserve the right to remove content that is fraudulent, unlawful, abusive, misleading, or otherwise inappropriate.

 

 

SECTION 13 — PRIVACY AND PERSONAL INFORMATION

Your personal information is collected, used, and processed in accordance with our Privacy Policy.

Our Privacy Policy explains how personal information may be collected, used, disclosed, and protected.

Please review the Privacy Policy available in the footer of our website.

 

 

SECTION 14 — WEBSITE AVAILABILITY

We make reasonable efforts to maintain the availability and functionality of our website.

However, we cannot guarantee uninterrupted access at all times.

Temporary interruptions may occur due to maintenance, technical issues, security updates, or circumstances beyond our reasonable control.

We reserve the right to modify or discontinue website features where permitted by applicable law.

 

 

SECTION 15 — ERRORS AND INACCURACIES

Occasionally, information on our website may contain typographical errors, inaccurate descriptions, incorrect pricing, or outdated availability information.

We reserve the right to correct such errors and update information.

If an error materially affects an order, we will address the situation in accordance with applicable law and our store policies.

 

 

SECTION 16 — PROHIBITED USES

You agree not to use our website to:

• Engage in unlawful or fraudulent activities.

• Infringe intellectual property rights.

• Submit false or misleading information.

• Transmit viruses, malware, or harmful code.

• Attempt unauthorized access to our systems.

• Collect personal information without authorization.

• Interfere with website security or functionality.

• Harass, threaten, or abuse other users.

We may restrict access to our services when necessary to address violations of these terms, subject to applicable law.

 

 

SECTION 17 — DISCLAIMER AND LIMITATION OF LIABILITY

We make reasonable efforts to provide accurate information and reliable services.

To the extent permitted by applicable law, we are not responsible for losses caused by circumstances beyond our reasonable control, including certain carrier delays, technical interruptions, or third-party service failures.

Nothing in these Terms of Service excludes or limits liability that cannot legally be excluded or restricted.

Nothing in these terms limits any mandatory consumer rights, statutory warranties, or remedies available under applicable law.

 

 

SECTION 18 — SEVERABILITY

If any provision of these Terms of Service is found to be invalid or unenforceable, that provision will be limited or removed to the extent necessary.

The remaining provisions will continue to apply to the extent permitted by law.

 

 

SECTION 19 — CHANGES TO THESE TERMS

We may update these Terms of Service to reflect changes in our business operations, website features, or legal requirements.

Updated terms will be published on this page.

Where required by applicable law, we will provide appropriate notice of material changes.

Changes will not retroactively remove rights that customers have already acquired under applicable law.

 

 

SECTION 20 — CONTACT INFORMATION

If you have questions about these Terms of Service, your order, or our store policies, please contact us.

Store Name: Travellow

Email: aclj0104@gmail.com

Phone: +1 762-260-3456

Business Address: 825 DANS PL, BREA, CA 92821, USA