Return and Refund Policy

 

14-Day Return Policy

We accept return requests within 14 days of receiving your order.

To be eligible for a return, your item must be in the same condition as when you received it, unused or unworn, with all original tags, accessories, and packaging intact.

You must also provide a receipt or proof of purchase.

To request a return, please contact us at aclj0104@gmail.com with your order number and reason for the return.

Please do not send any items back without contacting us first.

If your return is approved, we will provide instructions on how and where to send your package.

 

 

Return Shipping Costs

For returns due to a change of mind, ordering the wrong item, or other reasons unrelated to a product defect or seller error, customers are responsible for return shipping costs.

If you receive a defective, damaged, or incorrect item, we will review the issue and arrange an appropriate resolution, including covering reasonable return shipping costs when a return is required.

Original shipping charges are generally non-refundable for change-of-mind returns, except where required by applicable law.

 

 

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us as soon as possible at aclj0104@gmail.com.

Please include your order number, a description of the issue, and clear photographs of the product and packaging when available.

We will review your request and provide an appropriate resolution, which may include a replacement, exchange, or refund.

Your statutory rights regarding defective or misdescribed products are not affected by this policy.

 

 

Non-Returnable Items

Certain products may not be eligible for change-of-mind returns, including:

• Personalized or custom-made products.

• Items that have been used, damaged, or altered after delivery.

• Products missing original accessories or components.

• Gift cards.

For hygiene-related travel accessories, return eligibility may depend on the product's condition, whether it has been opened or used, and applicable law.

Items that are defective, damaged upon arrival, or incorrectly supplied will be handled in accordance with applicable consumer protection laws.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

 

 

Exchanges

If you would like a different product, size, or color, please contact us to confirm the available options.

In most cases, the simplest way to exchange an item is to return the original product in accordance with this policy and place a new order.

If an exchange is required because of a defective or incorrect product, we will review the circumstances and provide an appropriate resolution.

 

 

European Union Right of Withdrawal

For eligible orders delivered to consumers in the European Union, customers generally have a statutory right to withdraw from a distance purchase within 14 days of receiving the goods, subject to applicable exceptions.

Customers may exercise this right by notifying us of their decision to withdraw within the applicable period.

Where required by law, refunds will include eligible standard outbound delivery charges and will be processed within the legally required timeframe.

Customers may be responsible for direct return shipping costs where permitted by law and properly disclosed before purchase.

Nothing in this policy limits mandatory consumer rights under applicable law.

 

 

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method, generally within 10 business days, subject to applicable legal requirements.

Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at aclj0104@gmail.com.

 

 

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests may be accommodated before the order has been processed or shipped.

Once an order has entered processing or has been dispatched, cancellation may no longer be possible.

For orders that have already shipped, please refer to the return procedures outlined above.

Any mandatory cancellation or withdrawal rights provided by applicable law remain unaffected.

 

 

Contact Us

If you have any questions about returns, exchanges, or refunds, please contact us.

Store Name: Travellow

Email: aclj0104@gmail.com

Phone: +1 762-260-3456

Business Address: 825 DANS PL, BREA, CA 92821, USA