Privacy Policy

 

Last updated: October 30, 2026

Travellow operates this online store and website, including all related information, content, features, tools, products, and services, to provide customers with an online shopping experience (the "Services").

Travellow is powered by Shopify, which enables us to provide these Services.

This Privacy Policy describes how we collect, use, process, and disclose your personal information when you visit our website, use our Services, make a purchase, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of personal information, this Privacy Policy will govern those matters.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood the information described in this policy.

 

 

1. Personal Information We Collect or Process

Personal information refers to information that identifies or can reasonably be linked to an individual.

Depending on how you interact with our Services, we may collect or process the following categories of personal information:

 

Contact Information

Your name, email address, phone number, billing address, and shipping address.

 

Payment and Financial Information

Payment method details, transaction information, payment confirmations, and other information necessary to process purchases.

Payment information is generally processed through Shopify and authorized payment service providers. We do not independently store complete payment card numbers.

 

Account Information

Account details, login credentials, preferences, and settings associated with your customer account.

 

Order and Transaction Information

Products you view, add to your cart, purchase, return, exchange, or cancel, along with your order history.

 

Customer Communications

Information you provide when contacting us regarding orders, products, returns, refunds, or customer support.

 

Device and Technical Information

Your IP address, browser type, device information, network connection, and other technical identifiers.

 

Website Usage Information

Information about how you interact with our website, including pages visited, products viewed, and browsing activity.

We collect and process personal information only as necessary for the purposes described in this Privacy Policy and as permitted by applicable law.

 

 

2. Sources of Personal Information

We may collect personal information from the following sources:

 

Directly from You

When you place an order, create an account, contact customer support, subscribe to communications, or otherwise provide information.

 

Automatically Through Our Website

When you browse or interact with our website through cookies, analytics technologies, and similar tools.

 

Service Providers

From Shopify, payment processors, shipping providers, and other service providers involved in operating our store.

 

Business Partners and Third Parties

From marketing partners, advertising platforms, and other third parties where permitted by applicable law.

 

 

3. How We Use Your Personal Information

We may use personal information for the following purposes:

 

Order Processing and Fulfillment

To process payments, confirm orders, arrange shipping, provide tracking information, and manage returns, exchanges, and refunds.

 

Customer Account Management

To create and manage customer accounts, remember preferences, and provide account-related services.

 

Customer Support

To respond to inquiries, resolve order issues, and communicate important information regarding purchases.

 

Marketing and Advertising

To send promotional communications where permitted and to display advertisements that may be relevant to your interests.

Advertising may involve Shopify and third-party advertising services, subject to applicable privacy laws and customer preferences.

 

Website Improvement

To understand how customers use our website, improve product discovery, and enhance the shopping experience.

 

Security and Fraud Prevention

To detect suspicious transactions, prevent fraud, protect customer accounts, and maintain website security.

 

Legal Compliance

To comply with applicable laws, respond to lawful requests, resolve disputes, and enforce our policies.

 

 

4. How We Share Personal Information

We may share personal information with third parties when necessary to operate our business and provide our Services.

These parties may include:

 

Shopify

Our e-commerce platform provider, which supports website hosting, checkout, order management, and related services.

 

Payment Service Providers

Third parties that securely process customer payments and related transactions.

 

Shipping and Fulfillment Providers

Shipping carriers, suppliers, and fulfillment partners that require relevant customer information to prepare and deliver orders.

 

Technology and Analytics Providers

Service providers that assist with website functionality, security, analytics, and business operations.

 

Marketing and Advertising Partners

Advertising and marketing services that help us communicate with customers and promote products, where permitted by applicable law.

 

Legal and Regulatory Authorities

When disclosure is required by law, valid legal process, or necessary to protect legal rights.

We may also disclose information in connection with a business restructuring, merger, acquisition, or similar transaction, subject to applicable legal requirements.

We do not sell customer contact information as a standalone customer list. However, certain advertising-related disclosures may qualify as a "sale" or "sharing" of personal information under applicable privacy laws.

Where required, customers may exercise their rights to opt out of such activities.

 

5. Relationship With Shopify

Our online store is hosted by Shopify.

Shopify collects and processes certain personal information when customers access or use our Services.

Information submitted through our store may be shared with Shopify and its authorized service providers to support checkout, payments, order management, security, and other platform functions.

Shopify may also process information in connection with enhanced commerce features, personalized shopping experiences, and advertising services.

For certain processing activities, Shopify is independently responsible for handling personal information and responding to applicable privacy requests.

For additional information, please review the following resources:

 

Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/app-users

Shopify Privacy Portal:
https://privacy.shopify.com/en

 

 

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support essential website functions, remember customer preferences, analyze website performance, and provide relevant advertising.

 

These technologies may collect information about browsing activity, device characteristics, and interactions with our website.

 

Depending on your location and applicable law, you may be able to manage cookie preferences through our website's privacy controls or your browser settings.

 

Disabling certain cookies may affect website functionality.

Where required by law, we will obtain consent before using non-essential cookies or tracking technologies.

 

 

7. Marketing Communications

We may send promotional emails or other marketing communications where permitted by applicable law.

You may unsubscribe from promotional emails at any time by selecting the unsubscribe link included in those messages.

Opting out of marketing communications does not prevent us from sending essential transactional messages, including order confirmations, shipping notifications, and customer service updates.

 

 

8. Third-Party Websites and Links

Our website may contain links to third-party websites or services.

These websites operate independently and may have their own privacy policies and terms of service.

We encourage customers to review the privacy practices of third-party websites before providing personal information.

We are not responsible for the privacy practices of independent third-party services outside our control, except where responsibility is required by applicable law.

 

 

9. Children's Privacy

Our Services are not intended for children under the age of majority in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or legal guardian and believe that a child has provided us with personal information, please contact us to request appropriate action, including deletion where required.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share the personal information of individuals under 16 years of age, as those terms are defined by applicable law.

 

 

10. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information.

Our store operates through Shopify and authorized service providers that implement security measures appropriate to their services.

However, no method of electronic transmission or data storage can be guaranteed to be completely secure.

We recommend that customers avoid sending sensitive payment information or passwords through unsecured communication channels.

 

 

11. Data Retention

We retain personal information for as long as reasonably necessary to:

• Process and fulfill orders.

• Maintain customer accounts.

• Provide customer support.

• Comply with legal and tax obligations.

• Resolve disputes.

• Prevent fraud and protect our business.

• Enforce applicable agreements and policies.

Retention periods may vary depending on the type of information, the purpose of processing, and applicable legal requirements.

When personal information is no longer required, we will delete, anonymize, or otherwise handle it in accordance with applicable law.

 

 

12. Your Privacy Rights and Choices

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These may include:

 

Right to Access

You may request access to personal information we maintain about you.

 

Right to Correction

You may request correction of inaccurate personal information.

 

Right to Deletion

You may request deletion of personal information, subject to applicable legal exceptions.

 

Right to Data Portability

You may request a copy of certain personal information in a portable format where required by law.

 

Right to Opt Out

Where applicable, you may request that we stop certain uses or disclosures of personal information for targeted advertising, sale, or sharing.

 

Right to Withdraw Consent

Where processing is based on consent, you may withdraw that consent, subject to applicable law.

 

Right to Appeal

Where provided by applicable law, you may appeal certain decisions regarding your privacy requests.

We will not unlawfully discriminate against customers for exercising their privacy rights.

We may need to verify your identity before responding to certain requests.

You may exercise applicable privacy rights by contacting us using the information provided below.

For information processed independently by Shopify, you may also visit:

https://privacy.shopify.com/en

 

 

13. International Data Transfers

Your personal information may be transferred to, stored in, or processed in countries other than your country of residence.

These transfers may involve Shopify, payment service providers, shipping partners, and other authorized service providers.

Where applicable law requires additional safeguards for international transfers, we will use appropriate legal mechanisms.

For transfers subject to European Economic Area or United Kingdom data protection requirements, these mechanisms may include applicable adequacy decisions, Standard Contractual Clauses, or other legally recognized safeguards.

 

 

14. Privacy Complaints

If you have questions or concerns about how we collect, use, or process personal information, please contact us.

We will review privacy-related complaints and respond in accordance with applicable law.

Depending on your jurisdiction, you may also have the right to contact a relevant data protection authority or appeal certain decisions regarding your personal information.

 

 

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, technology, services, or legal requirements.

When changes are made, we will publish the revised policy on this page and update the "Last updated" date.

Where required by applicable law, we will provide additional notice regarding material changes.

 

 

16. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.

Store Name: Travellow

Email: aclj0104@gmail.com

Business Address: 102-304, Woobang IU Shell 1st, 60-10 Suyeong-ro, Hwaseong-si, Gyeonggi-do, 18297, Republic of Korea